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Frequently Asked Questions

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Frequently Asked Questions

We tried to answered most of the common questions.

Is there a way to try SendGraph before I Pay?
Yes! You can signup a lifetime free account with SendGraph and use it upto 2000 free subscribers inside email list. You will only have to pay for the emails which you will be send through SMTP providers of yours.
What will happen when subscribers in my plan grow above my plan limit?
Before you will reach the limits of your maximum subscriber plan; you will get notification to upgrade your plan to the next subscription plan.
Can you help in moving my email list from old email service provider?
Yes absolutely! Our team will be happy to help you on this for completely free of cost. We help you migrate from all leading email service providers.
Do I have to verify my contacts?
No, we don’t require you to verify any emails in your lists. But if you have to verify your email list we recomend using KleenData.com
Is it easy to set up?
Yes, We have a simple step by step process and on average, our users start sending their first campaign in under 15 minutes.
What payment options do you accept?
We currently accept all major debit/credit card including Visa, MasterCard and PayPal.
Which payment gateway do you use?
Currently, we use Paddle as our payment gateway. You can use your all major debit/credit card including Visa, MasterCard and PayPal to pay for the service.
Do you store my credit card information?
No! We do not store any of your credit/debit card information; they are might be saved on Paddle.
Can I cancel my subscription anytime?
Yes, You can cancel at any time from Billing and Subscription page of your account.
How much does it cost?
SendGraph has 10 different plans on Pricing page. SendGraph plans start at $15 per month.
Why do I need to add a SMTP provider to SendGraph?
In order to send emails through SendGraph you need to add a SMTP provider to your SendGraph account.
Email campaign is sent to your SMTP provider and then SMTP provider delivers your email to your subscriber email list from SendGraph.
Without adding SMTP provider your email will not be delivered to your subscribers.
How reliable are email deliveries?
As we use your SMTP provider account to deliver emails, you’ll benefit from their fantastic deliverability rates.
They also fully support Domain Keys Identified Mail (DKIM) and Sender Policy Framework (SPF), so your emails will have the best chance of being read.
Does SendGraph manage email lists?
Yes, SendGraph automatically handle unsubscribers, bounces and SPAM complaints. Email Lists uploaded by the customer of SendGraph inside their SendGraph account is the sole liability and responsibility of the customer. The Email List belongs to customer and SendGraph will not share any copy of any means to other customer or itself for use.
Which SMTP provider does SendGraph supports?
SendGraph connects with all major email delivery providers. Recommended partners including Amazon SES, SendGrid, MailGun and SparkPost. Apart from these you can also add other email delivery servers from ElasticEmail, Mandrill, Dyn, MailJet, SendInBlue, LeaderSend, PostMarkApp, Postmastery, Pepipost, TipiMail, MailerQ, mySMTP.
What are the rules imposed after I start using SendGraph?
After you start using SendGraph for sending email campaigns, you should follow the email sending good practice guidelines very carefully.
Do SMTP providers impose any sending limits?
Yes. Initially, all SMTP service providers impose limit on sending emails and email sending speed. You can even speed this up by requesting extended access after having good email sending reputation to the SMTP provider you are going to use.
How do I know how well a campaign performed?
SendGraph provide a detailed report on the outcome of every campaign you send, including opens, clicks, bounces, spam complaints, unsubscribers and much more.
If I’m importing a list from another provider (e.g. MailChimp), do I have to re-verify my subscribers?
Absolutely not. Your emails can be sent right away. But, it is recommended for you to get your email list verify and clean before starting campaigns with SendGraph. You can check email cleaning service at KleenData.com
Am I agreeing to a contract when I sign up for free and stay at free plan SendGraph?
No! You are under no obligation when you sign up for a free plan of SendGraph.
Can I take out data before cancelling SendGraph account?
Yes, you can easily export all of your personal data from SendGraph Dashboard before cancelling your account. We are fully GDPR compliance.
What Support I will receive after signup for an account with SendGraph?
We have created plenty of tutorials and documents which can help you get started and use SendGraph.
Have a look through these documents here.
Even if you have any doubt or face any issue, feel free to contact us.
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